THE PROCESS
We aim to incorporate the key phases of Discovery, Definition, Ideation & Implementation in all our projects.
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I played a hybrid role as User researcher and Designer to serve the entire UCD methodology and usability life cycle.
USER RESEARCH
I used to go where the application users were and did data collection, job shadowing, interviews, changes and pain points in the current application. Collaborated with the Product owners and BAs and understood more about the requirements.
Talking with SMEs on the requirements and working on the strategic design planning. Google glass is used to collect data on how lab users perform their day-to-day tasks.
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My research surrounds on:
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Understanding the user goals & needs
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Uncovering pain points with the existing user journey
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Determining the success of the task is measured.
DESIGN EXERCISES
Having extensive design sessions with the working team on how to improve the system and align the process accordingly so that can work for all types of user globally.
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The goal was to design to reduce the cognitive load.
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At every design phase, I coordinate with the developers making sure the design meets the technology challenges.
USABILITY TESTING
To validate the design before it goes to sign-off and development. I used to validate the artifacts with the actual user either by simulating the mockups.
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Analyze A-B testing.
Plan solutions for tactical or strategic releases according to technology or time constraint.
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Present the Usability test results report to the Stakeholders and project team.
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HANDOFF
Coordinate with the developers and QA to push the design to the production. Review UI test scenarios with the QA, Join UAT testing sessions. Create lean UI documents to support the development and future reference.
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Support Learning and Development, by supplying screenshots and scenarios for training users.
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PROJECTS
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SL Lab testing: Redesign a lab application that works across different continents and onboard two groups of users who can start using SL lab to work more efficiently and more harmonized way. See Case Study
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Clinical trial Research: Improve user engagement to take clinical testing regularly. See Case Study
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Meeting Management System: Create a new application to allow Roche employees to book a meeting room easily and improve the process so that the user doesn't have to go through different applications to manage the room and its services. Ask me more
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Data Visualization: Created Data visualization dashboards for the Executives to see the Good Clinical Process without any criticality pointers. Ask me more
Tools used
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Figma
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Salesforce lightning design
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Overflow
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Optimal sort
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Tableau Data Visiaulaiztion
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Miro
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Lucidchat app
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